Terms of service

1. Who you are dealing with

This site is owned and operated by Halden (haldencam.com). You can reach us by email at [email protected], 24 hours a day, 7 days a week.

2. Who can buy

• You must be 18 or over to place an order.
• Our US site ships to addresses in the United States only.
• You must buy for your own use, and not for resale.

3. Orders and acceptance

When you place an order, we send you an email to confirm we have received it. Your order is accepted when we confirm it by email.

We may decline or cancel an order, for example if an item is out of stock, if a price was shown wrongly, or if we suspect fraud. If we cancel, we refund you in full.

4. Prices

Prices are shown in US dollars ($). Shipping is free.

We check our prices carefully. If we find a clear mistake in a price after you order, we will contact you before we ship anything, and you can go ahead at the right price or cancel for a full refund.

5. Payment

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Our checkout is processed by Whop, so the charge may show as Whop on your statement. The full amount is charged when you order. Our payment policy has the details.

6. Shipping

Shipping is free and fully tracked. Orders are processed within 1 to 2 business days and usually delivered in 6 to 10 business days. The goods are your responsibility once they are delivered to the address you gave us. Our shipping policy has the details.

7. The 60-day money-back guarantee and the 2-year warranty

You can return your order for a full refund within 60 days of delivery. You pay the return shipping on a change of mind. We pay it if the item is defective. Our refund policy explains how it works.

The dash cam and the rear camera carry a 2-year warranty from delivery. If you added the Lifetime Warranty, they are covered against defects for as long as you own them. SD cards are covered for 1 year. Neither warranty covers accidental damage or theft.

8. Using the product

• The Halden Duo 4K is made for cars with a 12V supply. Semi trucks, some commercial trucks and some RVs run on 24V and need a 24V to 12V converter. Using 24V directly damages the camera.
• Use only the power cables that came in the box.
• Install the camera where it does not block your view of the road, and set it up before you drive, never while driving.
• If you are not sure about wiring the hardwire kit into the fuse box, ask a car audio or auto electrical shop to install it.
• You are responsible for how you use and share the footage you record.

9. Reviews and content you send us

If you send us a review, a photo or footage for us to show, you confirm it is yours and true to your experience. You let us show it on our site and in our marketing. We may decline to publish anything that is offensive, off topic or contains someone else’s personal details.

10. Our content

The text, photos, videos and design on this site belong to Halden or are used with permission. Please do not copy them without asking us first.

11. Limits on our liability

A dash cam records what its cameras see. We cannot promise how an insurance company or any other party will use or treat your footage.

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

12. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States.

If something goes wrong, please email us first. Most problems are solved with one message.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on the site when you placed it.

Contact

• Brand: Halden (haldencam.com)
• Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week