Privacy policy

1. What we collect

• Order details: your name, email address, phone number, shipping and billing address, and what you bought.
• Payment details: these go straight to our payment processor. We never see or store your full card number.
• Messages: anything you send us by email or through our contact form, including any photos or footage you choose to share.
• Browsing data: pages you view, the device and browser you use, your approximate location from your IP address, and how you reached our site.
• Email activity: whether you open our emails and click the links in them.

2. What we use it for

• Taking payment, shipping your order and keeping you updated on delivery.
• Answering your messages, returns and warranty claims.
• Keeping order and payment records for accounting.
• Preventing fraud and keeping the site secure.
• Measuring how the site and our ads perform.
• Sending offers and news by email, if you sign up. You can unsubscribe at any time.

3. Your dash cam footage

Your camera records to the SD card in your car. Footage stays on the card and on your phone. It does not come to us.

If you send us footage to help with a support question, we use it only for that question and delete it once the matter is closed.

4. Who we share it with

We share personal information only with the companies that help us run the store, and only what each one needs:

• Whop: our checkout and payment processing.
• Klaviyo: our email provider, for order emails and, if you sign up, offers and news.
• Google and Meta: analytics and ad measurement, so we know which ads and pages work.
• 17TRACK: tracking lookups, so you can follow your package.
• Our hosting provider: the servers that run our website and store our order records.
• Shipping carriers: your name, address and contact details, so they can deliver your package.

We do not sell your personal information. We may also share information where the law requires it, or to protect our rights or prevent fraud.

5. Cookies

We use cookies and similar tools to keep your cart working, remember your choices, measure how the site is used and measure our ads.

You can block or delete cookies in your browser settings. If you block all cookies, the cart and checkout may not work properly.

6. How long we keep it

• Order and payment records: as long as accounting and tax record rules require, usually 7 years.
• Support messages: up to 3 years after the last message, unless they relate to an open warranty claim.
• Marketing data: until you unsubscribe or ask us to delete it.
• Browsing and ad data: in line with the retention settings of Google and Meta, usually no more than 26 months.

7. Your choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong or incomplete.
• Ask us to delete your information, where we no longer need to keep it.
• Unsubscribe from marketing emails at any time, using the link in any email.

To make a request, email [email protected]. We reply within 30 days. Depending on the state you live in, you may have extra rights, and we honor them.

8. Security

Our site uses an encrypted connection. Payments are handled on our payment processor’s secure form. Access to order data is limited to the people who need it to serve you.

9. Children

Our store is for adults. We do not knowingly collect personal information from anyone under 18.

10. Changes

We may update this policy from time to time. The date at the top shows when it last changed. If we make a big change, we will tell you by email or on the site.

Contact

• Brand: Halden (haldencam.com)
• Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week